FAQ
fb 7 – All your questions answered in one place
From VIP cashback and bonus terms, to bKash deposits and withdrawal times, to account security — detailed answers to the most frequently asked questions from fb 7 members are provided below. If your question is not on the list, our 24/7 support team is always available.
25 Q&As
Support in Bengali
Secure Account
For ages 21+
This page contains 25 questions and answers organised across five key topics on the fb 7 platform — VIP and weekly cashback, bonus rules, withdrawal process, deposit methods, and account security. Each answer has been written with the real experiences of fb 7 members in mind. After logging in on the fb 7 Login page, these answers will help you resolve any issue you encounter. Read the Responsible Gaming guidelines to build safe playing habits.
Table of Contents
VIP Program
VIP and Cashback
fb 7 has four VIP levels in total. The Bronze level offers up to 0.4% weekly cashback.
Silver offers up to 0.8%, Gold offers up to 1.1%, and the highest level,
Platinum, offers up to 1.5% cashback per week. Cashback is calculated based
on the total net loss for that week.
Weekly cashback is a fixed percentage of your net loss for that week — that is, total losses minus total winnings.
For example: if a Gold member's net loss for the week is ৳20,000,
they will receive 20,000 × 1.1% = ৳220 as cashback. Cashback does not apply in a week where you finish with a net win.
In fb 7's VIP system, your tier advances through consistent playing and depositing activity. The more
actively you use your account, the faster you can move from Bronze to Silver, Silver to Gold,
and Gold to Platinum. For specific milestones, contact the VIP team
via live chat.
Platinum is fb 7's highest VIP tier. In addition to up to 1.5% weekly cashback,
Platinum members get priority withdrawal processing and a dedicated personal account manager.
Invitations to special offers and exclusive events are also reserved for Platinum members.
Visit the fb 7 VIP page for more details.
Once fb 7 VIP cashback is credited to your account, it is available as regular balance.
Since cashback is not bonus balance, it generally carries no wagering requirement.
However, check with live chat for the terms of any specific promotion, as special cashback offers
may have different conditions.
Bonuses and Offers
Bonus Terms
When you register as a new member and make your first deposit, fb 7 automatically adds a
120% bonus, up to ৳10,000. For example: if you deposit ৳1,000, you get ৳1,200 as a bonus,
making your balance ৳2,200 — however, to withdraw the bonus, you must complete ৳1,200 × 15 = ৳18,000 in wagering.
The minimum deposit amount is ৳300.
No. At fb 7, the welcome bonus is available only once per account — that is, on the first deposit only.
If someone tries to claim the bonus by opening multiple accounts, both accounts may be suspended.
Operating multiple accounts is strictly prohibited.
Yes, if a bonus is still active, you can cancel it by requesting through live chat. However, cancelling the bonus
will also cancel any winnings earned from that bonus. Even if wagering has been partially completed,
the remaining earned amount will be deducted. So please read the full terms and conditions carefully before deciding.
Generally, slot games contribute fully. Live casino and
table games may contribute partially, and some games may be excluded entirely.
The wagering contribution percentage for each game depends on the promotion's terms.
To be sure, ask via live chat or check the terms and conditions.
Yes, every bonus at fb 7 has an expiry period. If wagering is not completed within the set time,
the bonus balance and any winnings earned from it are automatically cancelled.
The specific expiry for each offer is stated in that offer's terms and conditions, so check the expiry
right after claiming a bonus.
Withdrawal Rules
Questions about Withdrawals
Withdrawals from fb 7 to bKash, Nagad, or Rocket are generally completed within 30 minutes to 3 hours.
During busy periods or if additional verification is needed, it may take a little longer. For any delay,
you can contact live chat with your transaction ID to check the status.
Yes. fb 7's payment team is active seven days a week, day and night. Withdrawal processing does not stop at night, on holidays, or
during the BPL match season. During peak busy periods there may be some delay,
but the aim is to deliver funds within 3 hours at most.
A pending status means the request has been received by fb 7's system and is being verified.
If it remains pending for more than 3 hours, contact live chat and provide your withdrawal ID or transaction
reference number. Sometimes an ID document may be requested for identity verification.
The minimum withdrawal amount from fb 7 is ৳1,000. Withdrawal requests below this amount will not be accepted.
The same minimum limit applies to all three methods — bKash, Nagad, and Rocket.
To withdraw bonus funds, you must first complete the required wagering conditions.
No. According to fb 7's policy, withdrawals can only be made to the bKash, Nagad, or Rocket number that
is registered in your own name and linked to your fb 7 account. Sending funds to a third-party wallet
is not possible for security reasons. If you need to change your number, contact support.
Deposit Methods
Questions about Deposits
fb 7 currently accepts deposits through three mobile financial services:
bKash, Nagad and Rocket (Dutch-Bangla Bank's mobile wallet).
A minimum of ৳300 can be deposited through each method. The deposit process is quick and the balance
is usually credited within a few minutes.
Log in to your fb 7 account, go to the deposit section, and select Nagad as the payment method.
Send the amount from your Nagad app to the displayed Nagad merchant number. When sending,
make sure to include the reference or note number given by fb 7 — without it, the deposit may be delayed.
Normally a bKash deposit appears in your fb 7 account within a few minutes. If it has not appeared after 15 minutes,
contact live chat and provide the bKash transaction ID and amount.
If the reference number was not included at the time of deposit, manual verification may take a little longer.
For any game at fb 7 — slots, live casino, or sports betting — the minimum deposit amount is
৳300. This is the same across all methods: bKash, Nagad, and Rocket.
To claim the slots festival bonus or weekly reload offer, a minimum deposit of ৳300 is also required.
For security reasons, fb 7 recommends that deposits should always be made from a
bKash, Nagad, or Rocket number registered in your own name. If a deposit is made from a third-party number,
it may create verification complications and cause delays during account verification at the time of withdrawal.
Account Security
Security & Privacy
Yes. fb 7 uses SSL encryption to keep members' personal information, payment data, and
login details secure. This means all data exchanged between your browser and the fb 7 server
goes through an encrypted channel. For more details, read our
privacy policy.
Your fb 7 account password should contain uppercase and lowercase letters, numbers, and
special characters (such as !, @, #), and a length of at least 8–12 characters is recommended.
Never use your date of birth or name as a password. Do not use a password at fb 7
that you have used on other sites.
The official address of fb 7 is fb-7.cam. Slightly different spellings such as
fb7.com, fb-7.net, or fb-seven.com may be fake. Before clicking any suspicious link,
check the address bar in your browser. fb 7 never asks for your password by sending a login link via SMS or email.
Never share your OTP, password, or bKash / Nagad PIN with anyone — even the fb 7 support
team does not ask for this information. If someone asks for it by phone or message, treat it as a fraudulent attempt.
Report any suspicious contact to fb 7's live chat and change your password immediately.
fb 7 does not sell members' personal information to any third party. Information is used only for
operating the service. For payment processing, limited information may be shared with trusted partners,
which is explained in detail in our privacy policy.
Need More Help?
If you still have questions, the support team is ready
If you did not find the answer to your question in the FAQ above, fb 7's support team can help directly. Support is available in both Bengali and English, 24 hours a day, 7 days a week.
Live Chat
The fastest way to get a response. Log in to your fb 7 account and click the live chat icon. You will get immediate assistance for any deposit, withdrawal, or account issue.
Email Support
For complex matters or when you need to send documents, contact us by email. fb 7 support email: [email protected]